CHAYAH Life

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Shipping & Returns Policy


Our Latest Blog Entry

March 15, 2017

SHIPPING

  • For our Canadian retail customers, standard shipping and handling is free on orders more than $100.00 before taxes. For orders under $100.00 , we charge $9.99 for shipping per order. All orders are processed within 1-3 business days from the date we receive payment and shipped via Canada Post. Standard delivery is sent as an expedited parcel with a tracking number.  We currently do not ship to Quebec and apologize for any inconvenience.
  • For shipments out of Ontario you can expect your delivery within 5 business days from date of order. The closer you are to us and to major centres, the faster you will receive your order. For an additional fee, we can rush it to you and you can choose express delivery. In this case you can expect your delivery typically within 1-3 business days from date of order. For Ontario, it really isn't worth the rush fee. For provinces and territories outside of Ontario, it may be worth it if you are in a rush. It is typically 3-5 business days outside of Ontario for standard shipping, but 1-3 business days for rush. We promise to get it out the door asap, but the rest is up to Canada Post.  

RETURNS

  • We offer a full refund on any orders within 30 days of purchase. To be eligible for a refund, item must be unused, in the same condition that you received it and in its original packaging. Unfortunately, we cannot accept returns on oils that have been opened or product that has been used.

    If your diffuser unit is damaged or malfunctioning, items within warranty can be replaced within the warranty period. Our limited warranty information can be found at www.chayahlife.ca/DiffuserWarranty. Before you consider returning your diffuser, try the solutions offered in our www.chayahlife.ca/DiffuserTroubleshooting instruction. If that does not solve the problem, contact us via email at [email protected] with a detailed description of the problem and for return instruction. You will be responsible for paying return shipping costs, but we are happy to issue a store credit for $10.00 to off set this cost if the unit being returned is due to quality issues that fall under the warranty.

REFUNDS

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the status of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days. 
  • We take pride in our service and stand behind the quality of our products. If you have any questions or concerns, don't hesitate to contact us.